You can register for a Racket Shop account at any time by clicking on the "Log
In/Out" icon in the left panel of every page. We require your address
and contact information for order delivery and confirmation. Once you have
registered you may place an order online and can view your recent orders by
clicking on the "Account" icon in the left panel.
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Placing an Order
Use the shop menu items on the left to
select your area of interest and view the items on offer. You may select to
view the items for a particular brand or type of product (eg. Shoes).
Click "Add to Basket" and follow the
instructions on screen. Please be sure to read all our Terms & Conditions,
in particular our 14 day Money Back Guarantee and Cancellation & Returns
Policy. When you are ready click to submit your order. An order confirmation
will appear on screen and be emailed to the supplied email address.
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Method of Payment
Online Order
& Pay Online using one of the credit or debit cards listed below.
Phone/Fax
Call one of our Sales Team
on 0870 142 0880 during opening hours or Fax your requirements to 01189
338 833 and we will call you as soon as possible.
In Person
Why not visit the shop, where you can get help &
advice with your purchase.
We accept payment in the following forms:
MasterCard, Visa, Delta, Switch, Solo, Cheque with cheque guarantee card &
Cash.
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Delivery, Order Status and Charges
Delivery
We endeavour to dispatch your order within
24 hours of confirmation. Once the item has been shipped you will receive a
confirmation email confirming the shipping day & expected time of delivery.
If the item is currently out of stock we will inform you by email of the likely
delivery period. You may at this point cancel the order without penalty.
Order Status
You may view your order status at any time
by signing into your Racket Shop account using the "Account" icon at the top
right hand corner of any page.
Charges
All our prices include the cost of a
suitable standard 3-5 day delivery service within the UK Mainland. Parcel
delivery is normally made during the working day and must be signed for. You
may find it easier to give a work address to receive the package.
For customers who require urgent delivery
we offer a next day before
9.00am
service for an additional cost of 5.00. This service is only available for
orders placed before
3.00pm.
For delivery outside the
UK
please email or contact our Sales Team on
0870 142 0880 for details of the services we can provide and the charges.
International Orders
Please note all customers who wish to
purchase goods from The Racket Shop, with a delivery address outside the
European Community can deduct 17.5% from the advertised price. However, you may
be eligible to pay the import tax for your country. Due to the constant changes
to these taxes, please contact your local postal office. For details of
International delivery costs please email sales@RacketShop.co.uk with details
of your address & products required.
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14 Day Money Back Guarantee
Purchasing goods over the Internet can be
difficult so, if the goods do not meet with your complete satisfaction we offer
a 14 day no quibble money back guarantee. The 14 days start from the day of
receipt. To claim a refund we require the request in writing by email and the
goods should be returned in the same condition you received them. They should
be unused and in the packaging in which they were sent. Failure to return the
goods as described above will invalidate the guarantee. If the goods have
clearly been used you will be notified and we will require a further payment to
cover the postage costs in returning the goods to you. If the product is not
re-packaged correctly we will deduct a 10% repacking/restocking charge. Return
postage is the responsibility of the customer and will not be refunded. Refunds
will be credited back within 30 days of the return of the goods.
If the goods are faulty and are rejected in
writing by email within 7 days of receipt of goods, a full refund plus voucher
to cover return postage can be claimed.
Please remember to obtain proof of posting,
lost or mislaid returned goods cannot be refunded.
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Cancellation and Returns Policy
Please contact The Racket Shop in writing
via email if you wish to cancel an order. We will not be able to cancel an
order once it has been dispatched. If you are unhappy with your purchase you
may return your un-used items, in the packaging in which they were sent, to
Returns Department - The Racket Shop 248c
Shinfield Road,
Reading,
RG2
8EY
by post within 14 days of purchase along with a COPY OF THE INVOICE. If the
product is not re-packaged correctly we will deduct a 10% repacking/restocking
charge. If the goods have clearly been used you will be notified and we will
require a further payment to cover the postage costs in returning the goods to
you. We will offer an exchange for up to 28 days after the date of purchase but
in all cases The Racket Shop will deduct postage costs from any refund or
exchange value. The customer is responsible for the cost of the postage to
return the goods, unless a mistake has been made by The Racket Shop. Refunds
will be made within 30 days of the return of the goods.
Please remember to obtain proof of posting,
lost or mislaid returned goods cannot be refunded.
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Data Protection and Privacy
Details which you provide to us from which we can identify
you are held and processed lawfully and in accordance with the Data Protection
Act 1998.
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Collection and Use of Information
Information collected on this Website, will
not be disclosed or divulged to others in ways different from what is stated in
these terms and conditions. Information collected from users of our website is
used for the following purposes:
1.
At the point of registration we will request information in order that
future purchases maybe process efficiently. You will be required to provide
contact information (like name, shipping address, landline telephone number)
and financial information (like credit card number, expiration date). This
information is used for billing purposes and to fulfil customers' orders. In
case of difficulty in processing an order, this information will be used to
contact the user. NO CUSTOMER CREDIT CARD DETAILS ARE STORED ONLINE.
2.
Delivery of your purchase will be undertaken by an outside shipping
company, and credit card payment will be processed an accredited company. These
companies do not retain, share, store or divulge any personal information for
any secondary purposes.
3.
Information will be used to enable you to check the status of your
order. We may also use technology to track behaviour patterns of visitors to
our site by the use of a "cookie" which would be stored on your browser. You
can usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your
browser settings.
4.
Links in our site will lead you to other websites that are not under our
control. By activating a link, you will leave our site and we have no
responsibility or liability for the content or conduct of any web sites that
may be linked from our site or for your transactions with them. If you have any
complaints about them, please direct them to the operator or site administrator
of such website.
5.
At registration you may be asked if you would like to receive details of
promotions, news, etc. subscribing requires us to retain an email address.
Changes or Removal of Information
For changes in a users personal information
(such as your address), or if a user no longer wishes to be registered, we
provide a way to correct, update or remove that user's personal data. This can
be done by emailing Customer Services at sales@RacketShop.co.uk
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Security
The Racket Shops website takes precautions
to protect users' information. When you place an order by credit card, we use a
secure server. Any card data you give is encrypted using a 'Secure Socket
Layer' (SSL) session. SSL is an industry standard and is one of the best ways
to ensure Internet messages are not intercepted. This service encrypts all
personal information entered to prevent anyone but the intended recipient from
viewing or manipulating your information.
Our credit card processing agent is Protx VSP who provide the following
security measures to maintain very high levels of internet and physical
security to ensure sensitive information is never compromised:
Credit/debit card details are secured
within 128-bit encrypted sessions
Sensitive information is stored on a
heavily encrypted database that is protected by multiple government approved
firewalls
Additional security measures include a
security key that is used to produce an MD5 hash value. Hash values are often
used as digital signatures as they cannot be reversed to obtain the original
information. They allow the receiver to validate that the information received
is identical to that sent.
Protx VSP is designed so the vendor doesn't
have to hold sensitive information on their site, should anyone gain
unauthorised access to their database the information they obtain will not
allow them to recover credit card details or other sensitive information. The
possibility of obtaining sensitive information from the Protx VSP database is
minimised due to high levels of encryption; firewall security and the measures
taken to ensure the information is indecipherable.
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Copyright & Content
Our site contains an amount of content, the
copyright, trade marks and other rights to some of which are owned by their
respective owners, who reserve all of their rights in respect thereof. You must
not and must not permit anyone else to either copy, download, store, modify,
adapt, transmit, distribute, perform, play or show in public, broadcast,
publish or otherwise use any part of the content on our site without our prior
written agreement or that of the relevant owner of the content in question.
Price and availability information is
subject to change without notice.
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Terms and Conditions Notification
The terms and conditions as set out above
form the basis of the legal obligations of both parties. Use of the site
implies agreement with these terms and conditions. If you do not agree with
these terms and conditions please do not use this site.
We reserve the right to change the terms
and conditions at any time without notification. We recommend that regular
users periodically check these terms and conditions as the terms and conditions
in use at the time of any purchase will apply.
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Law and Jurisdiction
SALE OF GOODS ACT
Sale of Consumer Goods and Associated
Guarantees Directive (1999/44/EC) came into force on
31 March 2003. Consumers
are entitled to goods of satisfactory quality, taking account of any
description, the price and other relevant circumstances. If an item has a fault
that was present at the time of sale, the consumer can seek redress once it is
discovered. However consumers cannot expect a legal remedy in respect of:
a.
Fair wear and tear
b.
Misuse or accidental damage
c.
If they decide they no longer want the item
These terms and conditions do not affect your statutory
rights as a consumer.
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VAT Details
The Racket Shop VAT registration number is 808 4844 10. All
prices on this site include VAT @ 17.5%.
